Privacy Policy
We take your privacy seriously. At Spinbet, we want every Australian player to feel confident about how their personal information is handled — from the moment they register to every deposit and withdrawal made in AU$.
This policy explains what data we collect, why we collect it, and what rights you have. It applies to all users of the Spinbet website and mobile platform.
We follow the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Where relevant, we also align with GDPR standards for international compliance.
1. What Information We Collect
When you use Spinbet, we may collect two broad categories of data.
1.1 Personal Information
This is information that identifies you directly. It includes:
- Full name and date of birth
- Email address and phone number
- Residential address (Australian players must provide a valid local address)
- Government-issued ID for identity verification
- Payment details related to AU$ transactions
1.2 Technical and Behavioural Data
We also collect non-personal data automatically when you browse or play:
- IP address and device type
- Browser type and operating system
- Pages visited and time spent on site
- Game history and session data
This data helps us keep the platform running smoothly and detect unusual activity early.
2. How We Collect It
We gather your data through several channels. Most of it comes directly from you during the sign-up process or when you contact our support team.
| Method | Example |
|---|---|
| Registration form | Name, email, date of birth |
| KYC verification | ID documents, proof of address |
| Payment processing | AU$ deposit and withdrawal data |
| Cookies and tracking tools | Browsing behaviour, session info |
| Third-party partners | Fraud detection, marketing platforms |
We only collect what we genuinely need. We do not buy or trade player data with unrelated companies.
3. Why We Use Your Data
3.1 Core Purposes
There are clear reasons behind every piece of data we hold. Here is how we use it:
- To verify your identity and age (Australian law requires this)
- To process AU$ deposits, withdrawals, and bonuses
- To detect fraud and prevent money laundering
- To provide customer support
- To meet our legal obligations under Australian and international law
3.2 Marketing and Personalisation
We may send you promotional emails or personalised offers — but only if you have given us consent. You can opt out at any time through your account settings or by contacting us directly.
We never sell your personal data for third-party marketing purposes.
4. How We Store and Protect Your Data
Your data is stored on secure, encrypted servers. We use industry-standard SSL encryption for all data transfers between your device and our platform.
Access to personal information is strictly limited to authorised staff who need it to do their job. All team members are trained on data security protocols and bound by confidentiality agreements.
We conduct regular security audits. If we ever detect a data breach that puts your information at risk, we will notify you promptly as required under Australian law.
5. Who We Share Your Data With
We do not share your personal data with just anyone. Sharing happens only where necessary and under strict controls.
| Third Party | Purpose | Data Shared |
|---|---|---|
| Payment processors | Handle AU$ transactions | Payment details |
| Identity verification providers | KYC compliance | ID documents |
| Fraud prevention services | Detect suspicious activity | Account and session data |
| Regulatory bodies | Legal compliance | As required by law |
| Analytics providers | Site performance monitoring | Anonymised usage data |
All third parties we work with are required to handle your data in line with Australian privacy standards.
6. Cookies
6.1 What Cookies We Use
Cookies are small files stored on your device when you visit our site. We use them to keep the experience running properly and to understand how players use Spinbet.
Types of cookies we use:
- Essential cookies — needed for the site to function
- Analytics cookies — help us see which pages get traffic
- Preference cookies — remember your settings and language
- Marketing cookies — used only with your consent
6.2 Managing Cookies
You can control cookies through your browser settings at any time. Blocking certain cookies may affect how the site works, particularly login and payment functions.
A cookie consent banner appears on your first visit. You can update your preferences at any time via the cookie settings link in our footer.
7. Your Rights as an Australian Player
Under the Australian Privacy Act and APPs, you have real rights over your personal data. Do you know what those rights are?
You are entitled to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Ask us to delete your data (subject to legal retention requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact our privacy team using the details in Section 9. We will respond within 30 days.
8. How Long We Store Your Data
We keep your personal data for as long as your account is active. After you close your account, we retain certain records for a minimum of seven years. This is a legal requirement under Australian anti-money laundering regulations and financial record-keeping rules.
Transaction records involving AU$ payments are kept for the full required period regardless of account status.
Once the retention period ends, data is securely deleted or anonymised. We do not hold onto information longer than we need to.
9. Contact Us
Have a question about how we handle your data? We are here to help.
You can reach our Privacy Officer at:
Email: privacy@spinbet.com
Support portal:
Available through your Spinbet account dashboard
Response time:
Within 30 business days
If you feel your concern has not been resolved, you have the right to contact the OAIC directly at www.oaic.gov.au.
We update this policy when our practices change or when the law requires it. The most current version will always be available on this page, with the date clearly shown at the top.